WMS Local Super User

About the role

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

In this role, you will be the primary system support between IT, regional operations management, and shop floor users as it relates to order, SKU, location management, system troubleshooting/support, and issue escalation of warehouse-related system issues. As a 3PL provider, we will count on your information systems knowledge to help drive system efficiency for our warehouse.

Responsibilities

• Primary support for local site system operational issues
• Basic troubleshooting of order and stock management issues
• Work with users on preventative action based on your findings
• Support with ticket creation, issue escalation, and follow-up
• Warehouse (location) and customer (article) maintenance
• Identification of process changes that will impact system documentation
• Local user training as possible
• Hardware troubleshooting such as printers, RF guns, and network
• Supporting release management activities by testing new functionality, verifying document changes, and more
• Support of local users regarding coordinating reporting requirements
• Participating in training led by the IT team to be able to provide the first level of support

Requirements

• A degree in Computer Science, Information systems, or an equivalent combination of education and experience
• 1+ years of technical experience working with 3PL products including warehouse management systems, transportation management systems, and order management systems
• 1+ years of operations experience working in warehousing or a supply chain environment
• 1+ years of experience working with Blue Yonder, Red Prairie, or JDA is preferred

Benefits

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

• Competitive total rewards package that includes health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.