PEAK - Program Specialist(Career Opportunity-University of Oklahoma)

About the role

This position offers a meaningful and rewarding opportunity to support individuals and families in need while building a long-term career path with the University of Oklahoma. Through hands-on experience, structured training, and ongoing support, this role provides a strong foundation for growth into a full-time, permanent position with OU.

Why This Role Stands Out

• Clear Path to a Permanent OU Career with long-term stability
• Competitive Pay Progression: $17/hour during training, $18/hour after successful completion of training (classroom/on the job)
• Structured Training & Ongoing Support
• Potential for Remote Work after training and consistent performance (estimated at 6 months)
• Purpose-Driven Work making a real impact in the community

About The Role

This position is part of OU’s PEAK Temporary Staffing Services, and is designed to provide candidates with the opportunity to gain experience, demonstrate their skills, and transition into permanent university position. Candidates with 18 months of relevant experience are eligible to apply for permanent positions as they become available.

Training & Work Structure

• All training is conducted on-site at 617 West Rock Creek Road in northwest Norman, OK
• Combination of classroom instruction and real-world application
• Employees may be eligible for remote work after training and consistent performance (estimated at 6 months)
• Reliable transportation to Norman is required during training and the initial work period

What You’ll Do

As a Program Specialist, you’ll serve as a trusted resource and guide for individuals navigating benefit programs. In this role, you will:

• Assist clients through multiple service channels including in-person lobby, virtual lobby, and telephone-based support
• Review and process applications for Adult and Family Service benefit programs
• Conduct eligibility determinations in accordance with federal and state program requirements and policy guidelines
• Gather, verify, and evaluate client provided documentation including income and household composition
• Conduct intake interviews and eligibility screenings in a professional and responsive manner

Required Education & Experience

• High School Diploma or GED
• 18 months of experience in data analysis, project coordination, or related work

Key Strengths

• Strong communication and interpersonal skills
• Attention to detail and ability to manage multiple priorities
• Critical thinking and problem-solving skills
• Ability to work in a structured, fast-paced environment
• Professionalism and ability to handle confidential information

Skills

• Flexible team player with a commitment to personal and professional accountability
• Ability to balance multiple tasks and deadlines with attention to detail and accuracy
• Demonstrate effective critical thinking and decision-making skills based on training and guidelines provided
• Excellent interpersonal and communication skills
• Ability to speak, read and write clear, concise English
• Able to accurately read and understand written materials and instructions
• Ability to interpret and apply federal and state regulations and guidelines
• Ability to work well with all levels of staff in the organization and individuals with multiple barriers
• Must be able to handle confidential matters in a responsible manner
• Ability to work comfortably in a fast-paced intake, education and support center

Department Preferences

• Case management or customer support experience
• Call Center environment experience
• Hand and finger dexterity
• Engage in repetitive motion of the wrist, hand, and fingers
• Standard Office Environment