PC Technician - T2-172
About the role
The candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. They will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems.
Responsibilities
- Support responsibilities include software installation, and configurations.
- Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
- Coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
Requirements
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
- Experience supporting Windows 7, Windows 10, and MS Office 2013
- Experience using Remedy or a similar ticketing system
- Strong analytical and follow through skills
- Strong verbal and written communications skills
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
- Ability to work well independently on defined tasks
- Ability to work well as part of a team
Qualifications
- Active Secret clearance
- 5 years of experience in PC/Desktop/IT support
- Active CompTIA A+/ CompTIA Net+/ CompTIA Sec+ (must have one of these certs; any of the 3 acceptable)
- Windows 10, Windows 7, Hardware, Desktop, Active directory, Imaging, Troubleshooting, ticketing system, Deployment, Desktop troubleshooting, Installation, Technical support, Office 365, Customer service, Desktop hardware, Install, Hardware installation, Help desk support, Workstation, Printers, Support
Skills
- Windows 10
- Windows 7
- Hardware
- Desktop
- Active directory
- Imaging
- Troubleshooting
- Ticketing system
- Deployment
- Desktop troubleshooting
- Installation
- Technical support
- Office 365
- Customer service
- Desktop hardware
- Install
- Hardware installation
- Help desk support
- Workstation
- Printers
- Support
Benefits
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
About TEKsystems
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.