PC Technician

About the role

The Personal Computer (PC) Technician at Five Keys plays a crucial role in ensuring the efficient and effective use of the organization's computer technology. This position involves providing on-site and remote technical support to Five Keys staff and students, diagnosing and resolving hardware and software issues, installing and configuring computer systems and peripherals, and contributing to the overall maintenance and security of the IT infrastructure.

Responsibilities

• Provide first technical support to end-users via phone, email, in-person, and remote access
• Diagnose and resolve hardware, software, and network connectivity issues on desktops, laptops, printers, and other peripherals
• Troubleshoot operating system problems (Windows, macOS, ChromeOS, Google, etc.) and support Google Workspace, internet browsers, Microsoft Office, and other typical applications
• Aid users with software installation, configuration, and usage
• Escalate complex issues to higher-level IT staff as needed
• Install, configure, and maintain desktop and laptop computers, including operating systems, applications, and install drivers to configure printers, scanners, and other peripheral devices
• Assist with the deployment of new hardware and software
• Assist with network troubleshooting and basic network configuration
• Maintain an accurate inventory of staff and student devices, such as computer hardware and software, etc.
• Follow established IT procedures and documentation standards
• Report any suspected security breaches or vulnerabilities
• Other duties as assigned

Qualifications

• Able to maintain strict confidentiality and take all precautions when handling sensitive information
• The ability to think proactively and actively seek opportunities and purposeful solutions
• Excellent verbal and written communication skills with the ability to explain technical information to a variety of internal and external stakeholders
• Working knowledge of Zoom, Microsoft Office, Google Workspace, and databases
• Knowledge of common peripherals (monitors, keyboards, mice, printers, scanners, etc.) and how they connect and function
• Troubleshooting basic wired and wireless network connection issues
• Basic troubleshooting of smartphones and tablets (iOS and Android)
• Understanding of mobile operating systems and common applications
• A high school diploma or GED required
• An associate's degree in Computer Science, Information Technology, Information Systems, or a related technical field provides a solid foundation in computer hardware, software, and networking concepts (preferred)
• Vocational or Technical Certifications focused on computer repair, IT support, or networking (preferred)

Physical Requirements

• Frequent talking and hearing conversations
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items and equipment that weighs up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities

Additional Requirements

• Satisfactory results of a Live Scan (criminal background investigation)
• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable