PC Technician, Mid

Job Number: R0245160

About the role

Your combination of people skills and Windows PC systems expertise makes you the team hero, solving one problem after another. We’re looking for a PC Technician who works with Windows PCs to help us perform a variety of services in support of end users or missions for various clients as directed by leadership. This is an opportunity to gain experience in PC and systems hardware with opportunities to learn and grow into your preferred career path. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together.

Responsibilities

• Manage and provide day-to-day support for End User Devices that provide local or remote access using wired or remote connectivity.
• Provide troubleshooting and resolve technical issues.
• Conduct application and data migration.
• Troubleshoot and repair software and network connectivity issues.
• Build, configure, and test IT equipment in accordance with applicable standard hardware configurations, software images, procedures, and specific requirements.
• Plan, engineer, coordinate, install, or manage equipment installations.
• Recommend upgrades and replacements in accordance with policies and procedures.
• Integrate, test, and verify remote access hardware and software.
• Interface directly with customers to provide training and to resolve issues related to services.
• Coordinate with the Enterprise CSD, Site or Local Helpdesk, OEMS, Network, Server, Architecture, or Engineering and the requesting organization.
• Use Remedy for receiving, documenting, and closing tickets.
• Use available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, or Hypori.
• Provide telephony instrument services including provisioning telephones, configuring and connecting VoIP telephones, keying secure equipment, changing usernames, enabling and disabling extension mobility, and activating and deactivating telephone features.
• Manage and provide day-to-day support for VDI clients.
• Integrate, test, and verify VDI client hardware and software with USSOCOM’s VDI standard client image.

Requirements

• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.
• TS/SCI clearance.
• Bachelor’s degree and 2+ years of experience as a PC technician or providing Tier 1 or 2 helpdesk support, or 6+ years of experience as a PC technician or providing Tier 1 or 2 helpdesk support in lieu of a degree.
• DoD 8570.01-M IAT Level II Certification such as CompTIA Security+ Certification.
• Ability to obtain DoW 8140 Intermediate Certification Work Role Code 411 by October 1, 2026.

Skills

• Excellent problem-solving and customer service skills.
• Excellent written and verbal communication skills.
• Cisco Certified Network Associate (CCNA) Certification (preferred).

Benefits

We celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include:

• Health, life, disability, financial, and retirement benefits.
• Paid leave, professional development, tuition assistance, work-life programs, and dependent care.
• Recognition awards program for exceptional performance and superior demonstration of our values.

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Pay

Salary is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,300.00 to $126,000.00 (annualized USD).

Schedule

This posting will close within 90 days from the posting date.

Work model expectations:

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.