PC Technician, Mid

Your combination of people skills and Windows PC systems expertise makes you the team hero, solving one problem after another. We’re looking for a PC Technician who works with Windows PCs to help us perform a variety of services in support of end users or missions for our clients as directed by leadership.

Responsibilities

• Manage and provide day-to-day support for End User Devices that provide local or remote access using wired or remote connectivity.
• Provide troubleshooting and resolve technical issues.
• Conduct application and data migration.
• Troubleshoot and repair software and network connectivity issues.
• Build, configure, and test IT equipment in accordance with applicable standard hardware configurations, software images, procedures, and specific requirements.
• Plan, engineer, coordinate, install, or manage equipment installations.
• Recommend upgrades and replacements in accordance with policies and procedures.
• Integrate, test, and verify remote access hardware and software.
• Interface directly with customers to provide training and resolve issues related to services.
• Coordinate with the Enterprise CSD, Site or Local Helpdesk, OEMS, Network, Server, Architecture, or Engineering and the requesting organization.
• Use Remedy for receiving, documenting, and closing tickets.
• Use available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, or Hypori.
• Provide telephony instrument services including provisioning telephones, configuring and connecting VoIP telephones, keying secure equipment, changing usernames, enabling and disabling extension mobility, and activating and deactivating telephone features.
• Manage and provide day-to-day support for VDI clients.
• Integrate, test, and verify VDI client hardware and software with USSOCOM’s VDI standard client image.

Requirements

• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.
• TS/SCI clearance.
• Bachelor’s degree and 2+ years of experience as a PC technician or providing Tier 1 or 2 helpdesk support, or 6+ years of experience as a PC technician or providing Tier 1 or 2 helpdesk support in lieu of a degree.
• DoD 8570.01-M IAT Level II Certification such as CompTIA Security+ Certification.
• Ability to obtain a DoD 8140 Intermediate Certification Work Role Code 411 within 60 days of hire date.

Nice to Have

• Excellent problem-solving and customer service skills.
• Excellent written and verbal communication skills.
• Cisco Certified Network Associate (CCNA) Certification.

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave, professional development, tuition assistance, work-life programs, and dependent care.
• Recognition awards program for exceptional performance and superior demonstration of company values.

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Pay

The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). Salary is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

Schedule

This posting will close within 90 days from the posting date.

Work models include:

• Remote: Generally expected to have cameras on during meetings. May still require occasional in-person work at a Booz Allen or customer facility.
• Hybrid: Expected to work from a Booz Allen facility frequently, with potential visits to customer facilities.
• Onsite: Work primarily performed at a Booz Allen office or customer facility, collaborating directly with colleagues and customers.