PC Technician Full Time Day Shift

Job Summary

The PC Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Actively and consistently contributes to department operations and communications, behaving in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Essential Functions

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and software, networked peripheral devices, and networking hardware products.
• Liaise with, and provide training and support to, end users and staff on computer and software operation and other issues.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• If necessary, liaise with third-party support and/or equipment vendors.

Behavioral Standards

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service;
• Expresses recognition and shows appreciation to others;
• Fully utilizes AIDET principles;
• Responds quickly to handle requests, complaints and questions;
• Displays a positive attitude;
• Treats others with respect;
• Respects customer’s and co-worker’s time;
• Establishes and maintains effective relationships with customers and co-workers.

Communication/Knowledge

• Excellent technical knowledge of network and PC hardware.
• Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
• Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
• Able to use IT systems in an accurate and proficient manner.

Critical Thinking

• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.

Experience

• Three (3) years of current experience in an acute care setting, preferred.
• Hands-on hardware troubleshooting experience.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within healthcare.