PC Tech I

About the role

Responsible for day to day support of micro-computers and associated equipment for end users throughout the hospital and its affiliates. Installs, configures and troubleshoots micro-computer and associated hardware and software.

Qualifications

Associate's Degree in Computer Science or related field Required or Vocational/Technical Degree in Computer Science or related field. and 4 years additional relevant experience is acceptable.

Requirements

• 5 or more years experience in Computer Science or related field
• CompTIA A+ Certification

Responsibilities

• Provides frontline Tier 1 Support to end users to provide expert and creative solutions on a variety of issues including hospital based applications and Information Systems policies and practices.
• Identifies and resolves hardware and software problems to the network level, passing those more complex to the next support level.
• Installs and configures new micro-computer hardware and software in conjunction with users, vendors and other Information Systems personnel.
• Documents actions taken to resolve both Trouble Tickets and Work Orders in the Magic Service Desk software.
• Communicates with customer according to established priority scheme including, but not limited to, scheduling Work Orders within two days of receipt.
• Uses security, anti-virus and diagnostic tools in course of job performance.
• Imparts knowledge to others and promote an attitude of teamwork.
• Provides technical support, equipment orientation, limited training, and assistance to end users.
• Determines user's requirements for hardware and software and provides configuration, pricing and sourcing information to users.
• Promotes and demonstrates attitude of teamwork, caring and effective communication and rapport with coworkers, and user oriented focus.
• Demonstrates technical skill in using equipment appropriate for role.
• Understands equipment operation.
• Maintains equipment in working order.
• Troubleshoots equipment problems.
• Uses technology to increase productivity.
• Adapts to new technology
• Documents and submits required information and data in a timely fashion.
• Clearly and accurately documents designated processes, policies, products, service offerings, etc.
• Ensures that documentation is tailored to expected readers / users.
• Uses correct terminology.
• Conforms to required style and format.