PC Technician I

What To Expect

A professional IT Technician with experience in a large company enterprise support role, help desk / support call center experience, and / or onsite repair or other technical support position.

PC Techs will install, troubleshoot, and repair computer systems, hardware, and computer peripherals.

• Display a working knowledge of existing POOLCORP support technologies.
• Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement innovative technologies, competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a challenging environment.

What You Will Need

• Minimum 1-year experience supporting a Microsoft centric PC environment.
• Understanding of how to troubleshoot issues within Active Directory.
• Working knowledge of Microsoft Teams, O365, Dynamics.
• Working knowledge of Citrix Remote Desktop and streaming applications.
• Working knowledge of Windows 10 / 11.
• Working knowledge of Microsoft O365.
• Working knowledge of TeamViewer, VNC, and other remote assistant services.
• Must be able to document progress on case work, projects, and develop documentation to assist in training of other technicians and knowledge share (KB database creation).
• Demonstrated verbal and written communications skills, organizational skills, and the ability to learn and incorporate emerging technologies.
• Reliable transportation for daily commute to the IT building.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401 (k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Fully Funded Tuition Education Programs.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Employee Stock Purchase Plan.
• Employee Discounts.