Tech I - PC

About the Role

Ability to perform standard break-fix triage for hardware and software on end user systems.

Responsibilities

• Printer break/fix
• POS system support
• Server/workstation break/fix
• Other duties as required

Requirements

• A+ certification (minimum); required to obtain additional certifications (Net+, Server+, HP, IBM, and Dell specific)
• Mechanical aptitude
• Troubleshooting skills (flow-chart style)
• Customer service and relations skills
• Able to work unsupervised
• Able to be a team member

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Physical Demands:
  • Regularly required to sit, talk, hear (in person and via multimedia), use hands to operate standard office equipment, and reach with hands and arms
  • Frequently required to walk, stand, and move about to accomplish tasks, including moving between work sites
  • Must be able to ascend and descend stairs
  • Specific vision abilities required: close vision and ability to adjust focus
  • Able to lift up to 75 pounds
  • Maintain good hygiene
• Mental Demands:
  • Effectively use written and oral communication skills
  • Read and interpret data, information, and documents
  • Analyze and solve problems
  • Use math and mathematical reasoning
  • Learn and apply new skills and information
  • Perform highly detailed work on multiple, concurrent tasks
  • Interact with colleagues, clients, and vendors
  • Maintain composure in a fast-paced, high-quality environment with strong personal and team accountability