PC Support Analyst

About the role

In this role, you will provide technical support, PC set-up and installation of software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.

Clearly communicate technical solutions in a user-friendly professional manner; provide one-on-one end-user assistance as needed, assist Network Technicians; troubleshoot network printer problems. Pass more complex end-user problems on to appropriate Network Team members, conduct hardware and software inventory database maintenance and reporting and perform related work as required.

Handle all Helpdesk requests over the Phone or from the Helpdesk Tracking System for the Yamaha user base (Office or Field) then ensure the call is tracked in the Yamaha CMS. Resolves all Level One/Two end-user problems and requests assistance on all Level Three requests from a Network team member. Responsible for ensuring problem resolution to Helpdesk requests, inventory and warranty service repair when necessary.

Responsibilities

• Provide technical support, PC set-up and installation of software, hardware, and network problem resolution to all computer users.
• Diagnose and guide users through step-by-step solutions in a call center environment.
• Communicate technical solutions in a user-friendly professional manner.
• Provide one-on-one end-user assistance as needed.
• Assist Network Technicians.
• Troubleshoot network printer problems.
• Pass more complex end-user problems on to appropriate Network Team members.
• Conduct hardware and software inventory database maintenance and reporting.
• Perform related work as required.
• Handle all Helpdesk requests over the Phone or from the Helpdesk Tracking System for the Yamaha user base (Office or Field).
• Ensure the call is tracked in the Yamaha CMS.
• Resolve all Level One/Two end-user problems and requests assistance on all Level Three requests from a Network team member.
• Ensure problem resolution to Helpdesk requests, inventory and warranty service repair when necessary.

Requirements

Passing a background check is required for employment.

High school diploma or equivalent is required.

Experience in a customer service or technical support role is preferred.

Strong communication skills, both verbal and written, are essential.

Basic knowledge of Microsoft Windows operating systems and networking concepts is required.

Ability to troubleshoot and resolve technical issues is necessary.

Ability to work independently and manage multiple tasks simultaneously is important.

Qualifications

High school diploma or equivalent is required.

Experience in a customer service or technical support role is preferred.

Strong communication skills, both verbal and written, are essential.

Basic knowledge of Microsoft Windows operating systems and networking concepts is required.

Ability to troubleshoot and resolve technical issues is necessary.

Ability to work independently and manage multiple tasks simultaneously is important.

Skills

Excellent communication skills, both verbal and written.

Knowledge of Microsoft Windows operating systems and networking concepts.

Ability to diagnose and solve technical issues.

Ability to work independently and manage multiple tasks simultaneously.

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

$40,000 - $50,000 annually.

Schedule

Full-time position with flexible hours to accommodate the needs of the customer base.

Reports to: Help Desk Manager I

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees. #LI-AU1

About Yamaha Motor Corporation, USA

The pursuit... A checkered flag. A scenic panorama unfolding around the bend. A trophy catch. A pulse-quickening stretch of road or trail. Heads turning as you pass by. Even coming home at the end of a hard day's work.

Whatever your pursuit, Yamaha is there, too, pursuing our goals. We want to satisfy our customers and exceed their expectations with products and services of superior quality, unmatched performance, and extraordinary value.

With an ever-expanding line that includes motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, boats, outdoor power equipment, race kart engines, accessories, apparel, and much more, we at Yamaha Motor Corporation, U.S.A., strive to contribute to the quality of life. Your life.