PC Support Specialist

GrayRobinson, a full-service law and government-consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in our Tallahassee office. This position is non-remote, with some travel required.

Responsibilities

• Provide end-user support for computer hardware and peripherals
• Support standard firm productivity software
• Diagnose and resolve problems with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconferencing equipment, and other technical equipment
• Troubleshoot and solve technical issues with a strong sense of professionalism and initiative
• Multitask and prioritize requests to complete tasks on time

Requirements

• At least 3 years of hands-on experience in a PC Support (or similar) role within a professional office environment
• Expert-level knowledge of the Windows operating system
• Solid working knowledge of networking, hardware, and printer support
• Excellent troubleshooting and problem-solving skills
• Strong customer service orientation

Qualifications

• Experience with law firm applications, such as iManage Work10 and Aderant Expert, is a plus but not required

Benefits

• Comprehensive benefits package