Computer Support Analyst

Schedule

• Thursday: 6:00 AM – 2:30 PM
• Friday: 6:00 AM – 2:30 PM
• Saturday: 10:00 AM – 10:30 PM
• Sunday: 10:00 AM – 10:30 PM

During the first several months after starting, you will rotate between shifts for training in different areas before being placed on the final shift listed above.

Primary Responsibilities

• Perform integration of new COTS/GOTS systems (network equipment, servers, workstations, etc.) into the production environment, ensuring mission readiness.
• Manage change controls for documentation within a configuration management database (CMDB) and perform corrective action on any discrepancies or findings.
• Develop technical solutions and resolve complex user, computer, server, network, appliance, and application issues.
• Independently record, manage, and update these solutions in a knowledge database and ticketing system.
• Review data from a Network Monitoring System and historical data, proactively audit systems to ensure they meet program requirements.
• Assess risks and remediate incidents.
• After training on program‑specific equipment, act as an expert in the assigned area of responsibility, analyze issues, make remediation recommendations to management, and carry out remediation processes.

Basic Qualifications

• BS degree with 2–4 years relevant experience, or Master’s degree with less than 2 years, or High School diploma with 6+ years relevant experience.
• Team leadership experience.
• Final Top Secret clearance.
• Experience with Windows Server administration tools (e.g., WSUS, Group Policy, Active Directory, RDP).
• Windows 11 and Windows Server 2022/2025 troubleshooting.
• GOTS/COTS application installation, configuration, and troubleshooting.
• Dell hardware installation, configuration, and troubleshooting.
• Tier 2 Help Desk support (≈75 %) and Tier 3 support (≈25 %).
• Datacenter physical and logical troubleshooting.
• Proactive team player with strong communication, management, analytical, and problem‑solving skills; proven ability to thrive in environments that constantly embrace new technologies.

Preferred Qualifications

• Lifecycle management experience (PC imaging & disposition).
• Working knowledge of network monitoring tools such as OpManager, SolarWinds, or PRTG.
• Workstation and server RAID understanding.
• Experience with virtualization.
• Infrastructure equipment troubleshooting (APC or Eaton UPS, fiber and/or Ethernet installation/termination, electronic testing and metering equipment).
• Ticket tracking system experience (e.g., Remedy, ServiceNow, SharePoint).
• Prior experience in a Network Operations Center environment.
• Cisco and/or Juniper Tier 1 troubleshooting experience.
• Cybersecurity incident response knowledge.
• Experience creating/manipulating scripts using Windows Command or PowerShell.
• Diverse knowledge/experience across computer support, systems administration, and network administration.

Pay Range

$52,000.00 – $94,000.00

Benefits

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.