Tech Support Analyst

About the role

InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!

Location: Chantilly, Virginia, US. Job Type: Full-Time.

Responsibilities

• Provide exceptional technical support to international clients via phone, email, and chat.
• Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
• Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
• Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
• Escalate critical issues to senior support or development teams when necessary.
• Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
• Ensure a high level of customer satisfaction with prompt and effective issue resolution.

Requirements

• 2-3 years of experience in technical support, especially in an international calling context.
• Proficiency in English, both written and verbal, with clear communication skills.
• Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with support ticketing systems, CRM tools, and customer service protocols.
• Fluency in Spanish is a plus.
• Healthcare claims experience preferred.

Benefits

• Health, Dental, Vision, and Insurance
• Life and AD&D Insurance
• Supplemental Life Insurance
• Paid Time Off
• Flexible spending accounts
• Health savings account
• Primary Healthcare
• Health Advocacy
• Virtual Health
• Commuter Benefits
• Short term Disability
• Long-term disability

Schedule

Rotating shifts; flexibility across different shift timings is required.