Computer Systems Support Analyst

Roles & Responsibilities

• Troubleshoot and resolve hardware, software, operating system, application, connectivity, Outlook, Teams, VPN, and peripheral issues.
• Perform installation, configuration, imaging, reimaging, and replacement of end-user devices.
• Support new joiner onboarding activities including device readiness, software installation, user validation, handover, and initial setup.
• Support offboarding, asset return, asset transfer, and handover activities in line with company policies.
• Manage endpoint devices through Microsoft Intune, including device enrollment, compliance monitoring, configuration profile validation, application deployment, and Autopilot-related activities.
• Support Azure / Entra ID administration activities related to device join status, user-device mapping, access validation, group-based assignments, and device compliance checks.
• Work on ServiceNow incidents, service requests, asset tasks, and related workflow updates while ensuring SLA compliance.
• Update and maintain accurate asset records in FNMS / Flexera / IT Asset Management systems, including asset status, assigned user, serial number, location, warranty, and lifecycle stage.
• Conduct asset verification, reconciliation, and variance analysis between physical inventory and records available in Intune, Azure, ServiceNow, and FNMS.
• Identify inactive, non-reporting, stale, or mismatched devices and coordinate with relevant teams for status correction and data cleanup.
• Cook up repairs, warranty support, replacements, and disposal activities with procurement, OEM vendors, service providers, asset teams, and internal support groups.
• Maintain proper documentation of support activities, asset movement, and operational procedures.
• Ensure high-quality end-user support through timely updates, professional communication, and effective issue resolution.

Requirements

Strong experience in Deskside Support / End User Computing Support.

Hands-on experience with Microsoft Intune for endpoint administration and device management.

Good working knowledge of Azure / Entra ID for device and user administration.

Experience in handling tickets and workflows using ServiceNow.

Knowledge of FNMS / Flexera / IT Asset Management processes and asset lifecycle controls.

Strong troubleshooting skills in Windows 10/11, Microsoft Office, Outlook, Teams, VPN, printers, and end-user hardware.

Good understanding of asset inventory management, reconciliation, compliance, and audit support.

Ability to coordinate with multiple stakeholders and support teams in a structured enterprise environment.

Strong verbal and written communication skills with good customer-handling ability.

Pay

$60,000-$75,000 a year