PC Specialist 2 (4795-07)

Summary of Job Duties

As the Technical Services Coordinator (PC Specialist 2) at Hamilton County, you will provide specialized support for the technology that helps keep our Emergency Communications systems reliable and secure. You will work on projects such as equipment installations, software updates, and troubleshooting complex technical issues, while collaborating with staff and vendors to keep operations running smoothly. This position offers the chance to build your technical skills, support critical services, and contribute to the success of the Emergency Communications team.

Coordinates and Implements Technology Projects

• Plans, installs, tests, and deploys hardware and software across Emergency Communications sites
• Performs configuration and setup of servers, workstations, network devices, and related platforms
• Supports initiatives such as server refreshes, version upgrades, and disaster recovery site readiness
• Prepares schedules, documents progress, and communicates with stakeholders to minimize service disruptions

Provides Advanced Second-Tier Technical Support

• Resolves escalated workstation, application, cybersecurity, and network performance issues
• Maintains monitoring system performance to ensure availability and stability
• Applies troubleshooting strategies and follows security standards
• Provides situational guidance to PC Specialist 1 staff during deployments or incidents
• Serves as a resource for IT team objectives with minimal oversight

Captures Vendor Support and Lifecycle Planning

• Works with vendors for installations, service visits, and maintenance of technologies
• Tracks service level agreements, warranties, and inventories
• Collaborates with the Technical Services Manager on procurement and lifecycle management

Contributes to IT Policies, Documentation, and Compliance

• Assists in developing and maintaining technical standards, workstation security, and cybersecurity compliance
• Incorporates CJIS security requirements and data privacy best practices into operations
• Evaluates tools and makes recommendations for efficiency and security improvements
• Participates in department meetings and serves as a resource during technology planning discussions or public safety project coordination

Provides Responsive Technical Service and On-Call Support

• Responds to IT service needs across multiple locations
• Provides coverage during absences or urgent service demands
• Participates in an on-call rotation and must be able to respond to system outages during evenings, nights, weekends, or holidays

Minimum Qualifications

• Aceessory degree in computer science/electronics
• One (1) year of progressive experience in PC technical support
• Four (4) years of progressive education and/or experience in PC technical support
• Demonstrated expertise with Windows operating systems, Active Directory, and the MS Office suite
• Microsoft 365 Administrator and CompTIA A+ certification must be obtained within 12 months of hire

Preferred Qualifications

• Experience coordinating IT services/projects
• Experience with remote work and VPN access troubleshooting
• Experience with Computer Aided Dispatch (CAD) systems, 911 Center Operations, and Land Mobile Radio (LMR) systems

Position Specific Qualifications

• Must be able to maintain a flexible schedule and willing to work overtime
• Must be able to respond to urgent system outages during evenings, nights, weekends, or holidays

Created By

Created By: Carmen White
July 16, 2025