PC Support Specialist II

About the role

Provide Tier 2 technical support for desktop systems, software, and peripherals across corporate offices, distribution centers, and field locations. Ensure optimal functionality and performance of end-user devices while supporting hardware lifecycle refresh projects and enterprise IT initiatives. Work closely with other IT teams to resolve issues, support technology deployments, and maintain a high level of service for end users. This is a 3‑month contract position with possibility of extension, based fully onsite in Goodlettsville, TN.

Responsibilities

• Deliver Tier 2 support for desktops, laptops, peripherals, and software.
• Troubleshoot hardware and software issues to restore end‑user productivity.
• Support hardware lifecycle refresh projects and enterprise IT initiatives.
• Collaborate with other IT teams to resolve incidents and assist with technology deployments.
• Maintain high service standards and customer‑focused support.

Requirements

• Strong troubleshooting skills and a customer‑focused mindset.
• Experience supporting a wide range of endpoint technologies (Windows 10/11, macOS, iOS, Android).
• Experience supporting remote users and distributed teams.
• Intermediate level experience.

Qualifications

• Associate degree in Computer Science preferred.
• Preferred certifications: Network+, ITIL, A+, or Microsoft Fundamentals.
• Solid understanding of Windows 10/11, macOS, iOS, and Android environments.
• Familiarity with TCP/IP, DNS, DHCP, SMTP, VPN, and Active Directory concepts.
• Experience with Active Directory and remote support tools.

Skills

• Desktop support
• Microsoft 365 support
• Customer service
• Active Directory
• Remote support

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $22.00 – $26.00 per hour. Individual compensation within this range depends on qualifications, skills, experience, job knowledge, geographic location, internal equity, and other job‑related factors.