PC Operations Support Supervisor

We need to produce HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Must not create sections with filler like "commensurate with experience". Must only include sections with actual content. Let's parse the posting. Key info: - Location: 1970 West Broad Street, Columbus, Ohio 43223 - Work hours: 7:30am - 4:30pm (May be on call 24x7x365) - Perks: Multiple pay increases over your first years of service! Free Parking! Free Onsite Gym and Walking Path! Daycare On-site! Cafeteria On-site! - What You'll Do As An Information Technology Supervisor: bullet list items (1 then subpoints). Actually the text: "1 Under the direction of the Information Technology Supervisor 2 in the Office of Information Technology (IT), supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration. Oversee Tier 1 Service Desk (e.g., review incident tickets assigned to Service Desk; provide technical computer assistance to customers; respond to Service Desk calls & emails). Respond to outages by assessing urgency, routing calls & information to the correct group, & provide call outs as needed. Collaborate with vendors to facilitate work processes for immediate & offsite equipment." Thus responsibilities. - Option 1 and Option 2 qualifications: education and experience requirements. Also project management description. - Helpful Tips For Applying (application instructions) - we must remove application instructions. - Job Skills: Information Technology Agency Contact Name and Information Kristopher Croom | kacroom@dps.ohio.gov - Unposting Date Sep 23, 2026, 11:59:00 PM (metadata, maybe drop) - Work Location Charles D Shipley Building Primary Location United States of America-OHIO-Franklin County-Columbus - Compensation $40.40 (maybe hourly rate?) Schedule Full-time Work Hours See Below - Classified Indicator Classified Union Exempt from Union Professional Skills Attention to Detail, Customer Focus, Decision Making, Leading Others Primary Technology Not Applicable Agency Overview (mission statement). Might be considered boilerplate? Agency overview maybe not boilerplate but could be considered generic. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Agency overview may be okay to keep? It's not explicitly prohibited. It's substantive about mission. Could include as maybe "About the role" or separate? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. Thus: - About the role: could include location, work hours, maybe mission? But "About the role" maybe description of role. Could include the description of what you'll do? Actually responsibilities separate. About the role could include overview: position title? But we cannot repeat job title as heading. But we can include a paragraph about the role: e.g., "Information Technology Supervisor role in the Director's Office/Information Technology (IT Support) at Ohio Department of Public Safety." That's okay. - Responsibilities: the bullet list under "What You'll Do As An Information Technology Supervisor". Use

• . - Requirements: maybe the education/experience options? Could be under Requirements or Qualifications. The instruction: Use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide where to put each. We have qualifications: education and experience (Option 1/2). Also project management description. Also professional skills (Attention to Detail, Customer Focus, Decision Making, Leading Others). Also maybe "Primary Technology Not Applicable". Also "Classified Indicator Classified Union Exempt from Union". Might be considered metadata. We need to avoid filler like "commensurate with experience" etc. The posting includes phrases like "additional 3 1/2 years (42 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting." That's somewhat filler but it's part of the requirement. However instruction: "never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD")". Does that mean we cannot have a section that only contains such filler? Or we cannot include those phrases? It says "never emit a heading followed by filler/placeholder text". So if we include a section, we must ensure the content under it is not just filler. It's okay to have those phrases as part of substantive content? The instruction says "never emit a heading followed by filler/placeholder text". Likely they want to avoid sections that have only generic placeholder like "Pay: commensurate with experience". But if we have actual content besides that, it's okay. However we should try to avoid repeating that phrase maybe. But we must preserve ALL substantive information; we cannot invent or summarize away detail. So we need to keep the exact qualification text? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the qualification text as is, even if it contains "commensurate with job duties". That's substantive detail from posting. So we can include it. Thus we can have a Requirements section containing the education/experience options. Qualifications maybe could be the professional skills list? Or we could combine. Better: Use Requirements for the education/experience (Option 1/2). Use Qualifications for the professional skills (Attention to Detail, Customer Focus, Decision Making, Leading Others). Use Skills maybe for technology? But Primary Technology Not Applicable maybe not needed. Could skip Skills if no substantive content. Benefits: list perks: Multiple pay increases over your first years of service! Free Parking! Free Onsite Gym and Walking Path! Daycare On-site! Cafeteria On-site! Pay: Compensation $40.40 (maybe hourly). Also mention "Multiple pay increases over your first years of service!" but that's more benefit. Pay section: we have specific compensation $40.40. So include that. Schedule: Work hours: 7:30am - 4:30pm (May be on call 24x7x365). Also Schedule Full-time. So include. Also location maybe in About the role. Let's craft sections:

  About the role

  Information Technology Supervisor position in the Director's Office/Information Technology (IT Support) at the Ohio Department of Public Safety, located at 1970 West Broad Street, Columbus, Ohio 43223 (Charles D Shipley Building). The role involves supervising IT staff, overseeing the Tier 1 Service Desk, responding to outages, and collaborating with vendors.

  But we must not repeat job title as heading; but we can mention it in paragraph. That's fine. We need to ensure we don't duplicate content. Responsibilities section will have the detailed duties. Responsibilities: list the duties from "What You'll Do As An Information Technology Supervisor". We'll break into bullet points. Let's extract: - Under the direction of the Information Technology Supervisor 2 in the Office of Information Technology (IT), supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration. - Oversee Tier 1 Service Desk (e.g., review incident tickets assigned to Service Desk; provide technical computer assistance to customers; respond to Service Desk calls & emails). - Respond to outages by assessing urgency, routing calls & information to the correct group, & provide call outs as needed. - Collaborate with vendors to facilitate work processes for immediate & offsite equipment. We'll put each as
• . Requirements: education/experience options. We need to preserve the exact text? Let's copy: "Option 1 Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, PacBase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, Or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts; additional 3 1/2 years (42 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 3 mos. exp. in performing project management functions as defined in series purpose. Option 2 Or 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 3 months exp. in performing project management functions as defined in series purpose. Or equivalent of Minimum Class Qualifications For Employment noted above." We'll keep that as a paragraph or maybe split into two options with
  . But we must use
  • for any list of duties/requirements/benefits. So we can make a list: each option as
  • . However the text includes "AND" etc. Might be okay to keep as paragraphs. But rule: Use
    • for any list of duties/requirements/benefits. So if we have a list of options, we should use list. Thus:
      • Option 1: Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, PacBase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, Or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts; additional 3 1/2 years (42 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 3 mos. exp. in performing project management functions as defined in series purpose.
      • Option 2: Or 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 3 months exp. in performing project management functions as defined in series purpose. Or equivalent of Minimum Class Qualifications For Employment noted above.
      We also have project management description: "Project management: a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber