PC Network Technician 2

Division: Corporate Work Schedule: Monday - Friday, Nights, Weekends as Needed Why you will love Coca-Cola UNITED? About Us Privately owned and operated with 100+ years of historical strength and stabilityDedicated to supporting internal career growth through on job training, learning and opportunity for career advancementExcellent Total Value Benefits Package to include:Two weeks paid vacation within first yearComprehensive Medical Preferred Provider Plan Dental, vision, flex spendingEmployee Assistance ProgramCompany paid life insurance ($50,000)Additional optional insurance (accident, critical illness, universal life, home & auto)Paid maternity & paternity leavePaid holiday & sick time401(k) match (50% on first 6%; plus an additional annual match of up to 3%)Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)Competitive Compensation Fast paced environment promotes a healthy lifestyleTuition Reimbursement Program reimbursable up to $5250 per calendar year Job Description The PC Technician 2 is responsible for supporting and maintaining the Windows PC environment and the associated desktop and laptop computing hardware. What Your Day Will Look Like Provides prompt technical support to personnel using PCsAnswers technical questionsResearch and resolves problems and suggest solutionsRepairs or replaces malfunctioning equipmentWorks with peers across the Corporate IT organization to ensure high quality solutions are deployed and maintained using consistent technologies and industry best practices frameworkTroubleshoot, repair, and replace desktop and laptop hardware Assist with basic network configuration and resolve connectivity issues Conduct sessions to help users understand new hardware and software Maintain detailed records of support activities and resolutions for accountability and knowledge sharing Handle basic software issues and account access Engage with external vendors for unresolved issues Collaborate with Tier 1 and Tier 2 support teams to improve service efficiency What You Need To Succeed Minimum age 18 years oldValid driver’s license required and obligation to maintain compliance with UNITED fleet policyPersonal Protective Equipment (PPE) as required by position and compliance with UNITED safety policiesRegular and prompt attendance is an essential function of the jobAbility to read, write and speak English Ability to maintain a neat professional appearance within Company guidelinesAbility to maintain safety and security of Company assetsAbility to utilize all Company provided resources and technologyAssociate degree (A. A.) or equivalent from two-year College or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experienceAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizationAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphsAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formFamiliar with Microsoft Windows Operating System and Microsoft OfficeExperience in supporting, troubleshooting, and maintaining various types of PC. Mobile equipment support experience desirable but not required. Frequent keyboarding is necessaryRequired to have a strong background in technical support as well as have excellent presentation and communication skills with a demonstrated focus on customer serviceStrong ability to interact, communicate and influence within multiple levels of the organizationTravel up to 25-35% mainly within the Regional Support area where the technician is based Physical Requirements Position will be required to comply with the CCBCU Personal Protective Equipment Program. Position is required to wear safety toed shoes when performing the following tasks: Operating Powered Industrial Equipment or Working in an Area where Powered Industrial Equipment is in use, Fleet Maintenance, Working with Palletized Product, Use of Hand Trucks/Dollies to Deliver Product, Cooler Services, etc. (X) None = 0% (0 hrs) (L) Limited = 1% (1 hr) (O) Occasionally = 2%-25% (1-2 hrs) (F) Frequently = 26%-50% (3-4 hrs) (R) Repeatedly = 51%-75% (5-6 hrs) (C) Continuously = 76%-100% (7+ hrs) Requirement Frequency Sit F Stand F Walk F Bend F Kneel/Squat F Climb Stairs F Crawling O Overhead Reach O Typing R Vehicle Operation F PPE/Special Clothing L Grasp F Push/Pull F Fine Manipulation F Lift up to 50 lbs O Carry up to 50 lbs O Pushing up to 50 lbs O Pulling up to 50 lbs O Exposure to Water O Exposure to Chemicals L Exposure to Weather O Exposure to Noise O CCBCU is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Veteran friendly.