PC Network Support Technician 1 / 2

About the role

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 1 / 2 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Palmdale, CA location.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs the following tasks as assigned.
• Create and manage tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Perform relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
• Resolve technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Use Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.
• Aid with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborate with Security to resolve classified data spillage incidents.
• Maintain accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and update status whenever equipment is deployed, moved, repaired, or retired.
• Possess a technical understanding of service desk and IT Operations fundamentals.
• Participate in new installations, testing and special projects as needed.
• Spend portions of the day away from the desk supporting users and moving equipment.
• Raise issues that require senior level attention or involvement.
• Perform basic Service Desk functions such as answer phone calls and emails to provide direct user assistance.
• Lifts and moves equipment up to 50 pounds.

Requirements

• High School diploma or equivalent.
• DOD 8570 security certification (examples: Security+ CE or greater).
• Ability to obtain a U.S. Government Top Secret level security clearance prior to start.
• Ability to obtain, and maintain, access to Special Programs prior to start and as a condition of continued employment.
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

Qualifications

• High School diploma or equivalent and 2 years additional education and/or related experience for Level 2.
• Associate’s degree or greater in IT related field for Level 2.
• Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell.
• Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients.
• Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience with ticketing systems (ServiceNow, JIRA).

Benefits

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program.