PC Network Support Technician 2/3 - Secret

We need to produce HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if there is real specific content. We need to extract content from posting. First, remove boilerplate: relocation assistance, clearance required, travel etc. Those are metadata; we can fold minor metadata into a short

or drop it. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short paragraph with relocation assistance, clearance, travel maybe. But we must preserve all substantive information. So we need to keep description about role, responsibilities, qualifications, etc. We need sections: About the role (maybe from description paragraph). Responsibilities (list). Requirements (maybe basic qualifications). Qualifications (maybe preferred qualifications). Skills (maybe list of skills). Benefits (we have benefits mentioned). Pay (salary ranges). Schedule (maybe 9/80 work schedule mentioned). Also note travel 10% of time maybe schedule? Could be under Schedule. We must not create sections with filler like "commensurate with experience". We have actual salary ranges, so Pay section is valid. Benefits: we have "exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program." Also "We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment." Also "Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business." So Benefits section is valid. Schedule: we have "9/80 work schedule" and "flexible work arrangements". Also travel 10% of time. So schedule section can include that. Now we need to output only HTML fragment, no /, no markdown. We'll structure:

Relocation assistance: No relocation assistance available. Clearance required for start: Yes (Secret). Travel: Yes, 10% of the time.

Then

About the role

with paragraph(s) describing role. Then

Responsibilities

with

• list. Then

  Requirements

  maybe for basic qualifications (level 2 and level 3). Could combine. Then

  Preferred Qualifications

  maybe as Qualifications? The instruction says use headings like Qualifications, Skills, Benefits, Pay, Schedule. So we can have Qualifications for basic, Skills for preferred? Or we can have Qualifications for both basic and preferred, and Skills for technical skills list. Let's decide. We have many technical skills in preferred qualifications: Associate’s degree, Active DOD Top Secret, etc. Also many certifications, experience with IT hardware, remote administration, Active Directory, VMware VDI, cross-platform, etc. Those could go under Skills. Better: Qualifications section for education/experience/clearance/certifications. Skills section for technical proficiencies. Let's extract: Basic Qualifications For Level 2: High School diploma and 2 years relevant experience; OR Associates degree and 0 years relevant experience; Must have Security+ certification (or greater); Must have current US Gov Secret level security clearance; Experience in Microsoft Windows Desktop OS, Microsoft Office Product Suites, and remote deployment methods. Basic Qualifications For Level 3: High School diploma and 4 years relevant experience; OR Associates degree and 2 years relevant experience; OR Bachelor’s degree and 0 years relevant experience; Must have Security+ certification (or greater); Must have current US Gov Secret level security clearance; Experience in Microsoft Windows Desktop OS, Microsoft Office Product Suites, and remote deployment methods. Preferred Qualifications: Associate’s degree; Active DOD Top Secret, TS/SCI, or SAP/SAR access preferred; 3 years experience with IT-related hardware in a classified environment; CompTIA A+, Linux+, Network+, Dell, HP, or other certification(s); Microsoft Certifications (MCP, MCSE or MCSA) a plus; Proficiency in remote administration and troubleshooting of desktop PCs; Experience with zero and/or thin clients; Experience in Active Directory configuring user and computer accounts; Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.); Experience supporting VMware VDI (Virtual Desktop Infrastructure); Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking. Now Skills: maybe list of technical skills: Microsoft products, Windows desktop OS, Office Product Suite, remote deployment, ITIL/ITSM, Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, troubleshooting, ticketing, etc. But many of those are in responsibilities. We could still have Skills section summarizing technical proficiencies: Microsoft Windows, Office Suite, remote deployment, ITIL/ITSM, Active Directory, VMware VDI, LAN/WAN, etc. But we must not invent. We can pull from responsibilities and preferred qualifications. Better to have Skills section that lists: Proficiency in Microsoft products (Windows desktop OS, Office Product Suite), ITIL/ITSM operations, remote administration and troubleshooting, Active Directory configuration, VMware VDI, zero/thin clients, cross-platform experience, LAN/WAN networking. Now Benefits: we have flexible work arrangements, phenomenal learning opportunities, exposure to wide variety of projects and customers, friendly team environment, exceptional benefits/healthcare, 9/80 work schedule, great 401k matching, health insurance, life and disability insurance, savings plan, company paid holidays, paid time off (PTO). Also maybe overtime, shift differential, discretionary bonus, annual bonuses, long term incentives for VP/Director (not relevant). We'll include those. Pay: Salary ranges: Primary Level $44,400 - $74,000; Secondary Level $52,700 - $87,900. Also note that base salary may consider factors, overtime, shift differential, discretionary bonus, annual bonuses, long term incentives for VP/Director. Schedule: 9/80 work schedule, flexible work arrangements, travel 10% of time. Now we need to ensure we don't repeat job title as heading. We'll not. Now produce HTML. We'll start with a

  for metadata. Then

  About the role

  with paragraph(s) from description: "At Northrop Grumman, our employees have incredible opportunities..." etc. We'll need to keep the description but maybe shorten? Must preserve all substantive information; we cannot summarize away detail. So we need to keep the description text essentially unchanged. However we can break into paragraphs but must keep all info. The description is long; we can keep as is but maybe split into multiple

  tags for readability. That's fine. We must not invent or summarize away detail. So we need to keep the full description. Let's copy the description paragraph(s) exactly as in posting, but we can remove boilerplate like "Note: Due to the classified nature..."? That's substantive about on-site requirement; we should keep. The description includes multiple paragraphs. We'll keep them. Let's extract description text: "At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Melbourne, FL location. Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site." We'll keep that as maybe two paragraphs: first paragraph up to "career." then second paragraph about the team seeking. Now responsibilities: list items from "The responsibilities of this role include, but are not limited to, the following:" then each bullet. We need to capture each responsibility line. Let's list them: - Provides technical support for computers and associated networks. - Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. - Connects personal computers and terminals to existing data networks. - Performs basic PC setups. - Instructs and assists users in the use of personal computers and networks. - Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. - Maintains trouble logs. - Completes paperwork and other tasks needed to satisfy Security requirements. - Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. - Works with Security to remediate classified or unclassified data spillage incidents. - Coordinates with users, service desk, server administrators, network engineers, and customer and IT management. - Reviews the trouble ticket queue to identify issues that need to be addressed. - Works through the ticket queue without intervening management direction (self-motivated). - Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite - Resolves tickets within established SLAs. - Raises issues that require management attention or involvement. - Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. - Works with system administrators and other staff to resolve support issues, escalating where appropriate. - Participates in new installations, testing and special projects as needed. - May spend portions of the day away from the desk when supporting users and moving equipment. - Exhibits good communication skills, an energetic approach, and patience with customers. - Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations. - Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. - Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. - Route calls to product line specialists. - Maintains and updates records and tracking databases. - Alerts management to recurring problems and patterns of problems. We need to ensure each is a

• . Now Requirements section: we can combine basic qualifications for level 2 and level 3. We'll list them. We could present as
  • Level 2: High School diploma and 2 years relevant experience; OR Associates degree and 0 years relevant experience; Must have Security+ certification (or greater); Must have current US Gov Secret level security clearance; Experience in Microsoft Windows Desktop OS, Microsoft Office Product Suites, and remote deployment methods.
  • Level 3: High