Network Technician II

About the role

The South Carolina State Accident Fund provides cost‑effective, guaranteed workers’ compensation insurance for state agencies and other governmental entities, serving nearly 600 employers and 200,000 state and local government employees. The Network Technician II will act as a member of the Information Technology (IT) team, supporting the agency’s server and desktop environments.

Responsibilities

• Analyze business needs and assess technical feasibility and solutions under guidance from the IT Director.
• Participate in project planning and estimation, suggesting improvements to development techniques.
• Prepare user documentation and manuals.
• Provide day‑to‑day management of server hardware, software, and security solutions.
• Perform hardware and software upgrades to servers and install new or enhanced products.
• Maintain and monitor the server environment, including Active Directory, Exchange, email security, anti‑virus, patching, SQL/databases, Group Policy, DNS, virtual machines, storage, VPN, firewall rules, Office 365, etc.
• Assist with projects, issue resolution, and the updating/patching/hardening of server and desktop base images.
• Research server hardware, software, and protocols, providing recommendations to IT management.
• Configure systems to adhere to IT policies and standards.
• Assist with backup and disaster‑recovery systems.

Requirements

• Associate’s degree in a related field or equivalent experience in computer system development and modifications.
• Simple to moderate problem‑solving and troubleshooting skills.
• Experience with Windows Server and Windows desktop operating systems, Microsoft 365, Active Directory, DNS, DHCP, and Group Policy.
• Experience developing processes and procedures and overseeing the physical and logical security of the server environment.
• Effective verbal and written communication skills.
• Ability to lift 15–100 pounds.

Preferred Qualifications

• Knowledge of end‑user computing systems, software, and computer networking.
• Strong hardware/software troubleshooting abilities.
• Organizational attention to detail.
• Understanding of help‑desk functions and IT customer service.
• Ability to establish and maintain effective working relationships with co‑workers.
• Experience working with vendors to resolve issues.

Benefits

• Health, dental, vision, long‑term disability, and life insurance for employees, spouses, and children.
• 15 days of annual vacation leave and 15 days of sick leave per year.
• 13 paid holidays.
• Employee Assistance Program: up to 5 counseling sessions annually for employees and eligible household members, plus up to 5 Life Management Services (legal, financial, child/elder/pet care) and unlimited assessment and referral services.
• Paid parental leave.
• State Retirement Plan and Deferred Compensation Programs (including 401(k) and 457 options).
• Hybrid telecommuting schedules (eligibility after a successful employment period).
• Public Service Loan Forgiveness eligibility.

Pay

Salary range: $53,142 – $60,000.

Schedule

Hybrid telecommuting schedule available; remote work eligibility requires successful completion of an initial employment period.