PC Network Support Technician 2/3 - 19320 - Utah

About the Role

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history. We look for people who have bold new ideas, courage, and a pioneering spirit to join forces to invent the future, and have fun along the way.

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 2/3 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Promontory, UT location. Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options.

Clearance: Secret clearance required (must be obtainable within a reasonable timeframe). Ability to obtain and maintain access to Special Access Programs as a condition of continued employment.

Travel: 10% of the time.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs assigned tasks including creating and managing tickets for all support incidents, reviewing trouble ticket queues, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provides basic diagnostics, identifies, isolates, and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer accounts, perform password resets, following all security policies and procedures.
• Assists with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Participates in new installations, testing, and special projects as needed.
• Spends significant portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior-level attention or involvement.
• Lifts and moves equipment up to 50 pounds.

Requirements

• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Ability to obtain and maintain a U.S. Government Secret (at a minimum) security clearance within a reasonable amount of time.
• Must meet the U.S. Government 8140 requirements for a PC Network Support Tech – IAT level 2 (Security +) within 6 months of hire date.

Qualifications

For Level 2:

• Associate’s degree and 0 years of relevant experience; or
• High School diploma (or equivalent) and 2 years of relevant experience.

For Level 3:

• Bachelor's Degree with 0 years of relevant experience; or
• Associate’s degree and 2 years of relevant experience; or
• High School diploma (or equivalent) and 4 years of relevant experience.

Preferred Qualifications

• 1 year of experience with IT-related hardware in a classified environment.
• Active Secret, Top Secret, SCI, SAP/SAR access, or Polygraph.
• Security+ CE certification.
• Proficiency in remote administration and troubleshooting of desktop PCs.
• Familiarity with Active Directory, creating user and computer accounts.
• Operating System cross-platform awareness (e.g., Windows, Linux, Solaris, OSX, UNIX).
• Knowledge of supporting a VMWare VDI (Virtual Desktop Infrastructure).
• Familiarity with ticketing systems (ServiceNow, JIRA).

Benefits

• Flexible work arrangements and a 9/80 work schedule.
• Exceptional benefits/healthcare, life and disability insurance.
• Savings plan with Company-paid holidays and paid time off (PTO) for vacation and/or personal business.
• Great 401k matching program.
• Phenomenal learning opportunities and exposure to a wide variety of projects and customers.
• Annual bonuses designed to reward individual contributions and allow employees to share in company results.
• Eligibility for overtime, shift differential, and discretionary bonuses in addition to base pay (depending on the position).
• Long Term Incentives for Vice President or Director positions.

Pay

Primary Level Salary Range: $44,400.00 - $74,000.00

Secondary Level Salary Range: $52,700.00 - $87,900.00

The above salary range represents a general guideline; Northrop Grumman considers factors such as scope and responsibilities of the position, candidate's experience, education, skills, and current market conditions when determining base salary offers.