PC Network Support Technician 3/4 - Roy Utah

About the role

At Northrop Grumman, employees work on revolutionary systems that impact lives around the world today and for generations to come. The company's pioneering spirit has driven advancements from the first trans‑Atlantic flight to stealth bombers and moon landings. The culture values intellectual curiosity, cognitive diversity, and bringing your whole self to work, with an insatiable drive to achieve what others think is possible. Employees are part of history and are making history.

The Northrop Grumman CIDO Classified Solutions team seeks a PC Network Support Technician 3/4 to support information system lifecycle activities. The selected candidate must work on‑site, full‑time at the Roy, Utah location. Relocation assistance is not available. No clearance is required for start, but a Top Secret clearance is required for the position. Travel is expected approximately 10% of the time.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs assigned tasks.
• Creates and manages tickets for all support incidents, reviewing the trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provides basic diagnostics, identifies, isolates, and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer accounts, perform password resets, following all security policies and procedures.
• Assists with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Possesses a technical understanding of service desk and IT Operations fundamentals.
• Participates in new installations, testing, and special projects as needed.
• Spends significant portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior‑level attention or involvement.
• Lifts and moves equipment up to 50 pounds.
• Due to the classified nature of the work, this position does not offer any virtual or telecommute options; applicants must be willing to work on‑site.

Requirements

• Level 3: Bachelor’s degree with 0 years of relevant experience; OR Associate’s degree and 2 years of relevant experience; OR High School diploma (or equivalent) and 4 years of relevant experience.
• Level 2: Bachelor’s degree with 2 years of relevant experience; OR Associate’s degree and 4 years of relevant experience; OR High School diploma (or equivalent) and 6 years of relevant experience.
• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Ability to obtain and maintain a U.S. Government Top Secret (minimum) security clearance within a reasonable time.
• Must meet U.S. Government 8140 requirements for a PC Network Support Tech – IAT level 2 (Security+) within 6 months of hire.
• Ability to obtain and maintain access to Special Access Programs as a condition of continued employment.

Qualifications

• 1 year of experience with IT‑related hardware in a classified environment.
• Active Secret, Top Secret, SCI, SAP/SAR access, or Polygraph.
• Security+ CE certification.