PC Network Support Technician 2/3 - 19316 - Colorado Spring CO

About the role

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 2/3 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Colorado Spring, CO location.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs the following tasks as assigned.
• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.
• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Possess a technical understanding of service desk and IT Operations fundamentals.
• Participates in new installations, testing and special projects as needed.
• Spend significant portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Lifts and moves equipment up to 50 pounds.

Basic Qualifications Level 2

• Associate's degree and 0 years of relevant experience is required; OR High School diploma (or equivalent) and 2 years of relevant experience.

Basic Qualifications Level 3

• Bachelor's Degree with 0 years of relevant experience; OR Associate's degree and 2 years of relevant experience is required; OR High School diploma (or equivalent) and 4 years of relevant experience.

Additional Basic Qualifications

• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Candidates must have the ability to obtain and maintain a U.S. Government Secret (at a minimum) security clearance within a reasonable amount of time.
• Candidates must meet the U.S. Government 8140 requirements for a PC Network Support Tech – IAT level 2 (Security +) within 6 months of hire date.
• Candidates must have the ability to obtain, and maintain, access to Special Access Programs as a condition of continued employment.

Preferred Qualifications

• 1 years of experience with IT related hardware in a classified environment.
• Active Secret, Top Secret, SCI, SAP/SAR access.
• Security+ CE certification.
• Proficiency in remote administration and troubleshooting of desktop PCs.
• Familiarity with Active Directory, creating user and computer accounts.
• Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Knowledge of supporting a VMWare VDI (Virtual Desktop Infrastructure).
• Familiarity with ticketing systems (ServiceNow, JIRA).

Pay

• CIDO Primary Level Salary Range: $46,700.00 - $77,900.00
• CIDO Secondary Level Salary Range: $58,300.00 - $97,100.00

Schedule

• Travel: Yes, 10% of the Time
• Relocation assistance: Not available
• Work schedule: 9/80 work schedule available
• This position does not offer any virtual or telecommuting working options; on-site work required.

Benefits

• Flexible work arrangements
• Phenomenal learning opportunities
• Exposure to a wide variety of projects and customers
• Friendly team environment
• Exceptional benefits/healthcare
• 401k matching program
• Health insurance coverage, life and disability insurance, savings plan
• Company paid holidays and paid time off (PTO) for vacation and/or personal business
• Overtime and shift differential may apply depending on position
• Discretionary bonus in addition to base pay
• Annual bonuses designed to reward individual contributions and allow employees to share in company results
• Long Term Incentives for employees in Vice President or Director positions