PBX OPERATOR -

Position Summary

Serve as hospital receptionist; operate telephone console; answer and direct phone calls as requested; perform other related duties within assigned area to include clerical support. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Details

* ANSWER - Answer and direct hospital phone calls as requested; take and relay messages; page hospital personnel as needed * EMERGENCY - Announce and inform hospital staff meetings, fire/disaster drills and other related announcements; monitor security and maintenance radio; ensure proper personnel are notified of emergency or activity in a timely manner * SCHEDULE - Maintain phone log filling system and physician on-call schedule; carry out appointment reminder calls * SERVICE - Provide information and direct internal and external customers to appropriate designation; ensure customer satisfaction by providing quality service * EQUIPMENT - Operate general office equipment including computer, switchboard, copier and fax machines * EQUIPMENT - Operate a variety of communication equipment to include pagers, dispatch radios, ACD and other related equipment * ADMINISTRATION - Perform routine clerical support duties to include sorting, coping and filing; may assist in the training of new staff

Qualifications

* Education: High School or GED Equivalent * Experience: 1 year directly related experience * Credentials: Not Applicable/Not Required * Physical Conditions: Sedentary Work

Compensation

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.