PBX Operator
Job Summary
Displays sensitivity to the needs of the patients and other co-workers. Places the well-being of the patient as his/her first priority. Demonstrates responsiveness to physicians, families, co-workers and visitors in a timely manner. Demonstrates a willingness and thoroughness to provide service to all customers (physicians, patients, families, co-workers and visitors). Demonstrates good organizational skills in coordinating services to all customers physicians, patients, families, co-workers and visitors. Responsible for handling hospital-wide telephone communications in an efficient and courteous manner. Uses proper words and phrases 100% of the time when communicating via telephone to include: When answering the phone –“Thank you for calling Texas Orthopedic Hospital, this is ___, how may I help you?” ii. When transferring a call – “Please hold and I will transfer you to___.” iii. Always ask permission prior to placing someone on hold. iv. Always thank the caller. v. Always ask “May I help you” and introduce yourself by name and the name of the hospital. vi. Always speak in a pleasant tone, try to smile while speaking.
Qualifications
- No Travel Required
- 1 years experience Required
Benefits
Texas Orthopedic Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Note
Learn More About Employee Benefits Note: Eligibility for benefits may vary by location.
About the Hospital
Opened in 1995, Texas Orthopedic Hospital was developed to provide high-quality, cost-effective, specialized orthopedic care in a streamlined environment focused on wellness, mobility and quick recovery. As one of the only specialty hospitals in the country focusing solely on orthopedics, Texas Orthopedic Hospital is pleased to offer all services conveniently located within one building. Texas Orthopedic Hospital is partially physician-owned and partners with Fondren Orthopedic Group, L.L.P., the largest and most comprehensive association of private orthopedic surgeons in the Houston area and one of the largest in the nation. Our physicians are internationally renowned and as a result, patients at Texas Orthopedic Hospital receive precise diagnoses and the very latest in treatment options. Texas Orthopedic Hospital is affiliated with HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder
Equal Opportunity Employer
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.