PBX Operator

What You Will Be Doing

• Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue.
• Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure reservations are accepted for the correct rates and dates.
• Process all changes and cancellations for group reservations.
• Prepare group guest lists prior to arrival.
• Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure completion of the request.
• Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered within 3 rings.
• Educate incoming guests about hotel amenities and services available during their stay.
• Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.