PBX Operator

About the role

The PBX Operator is responsible for receiving and directing incoming telephone calls to appropriate services location, monitoring and reporting alarm conditions on telecommunications and safety system and alerting various support units to emergency and disaster situations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Responsibilities

• Responds promptly to incoming calls providing information and assistance to callers.
• Initiates outgoing calls, obtains accurate call processing information and call completion.
• Uses database to access patient information.
• Operates computer to obtain room assignments.
• Operates paging system for internal and external calls and emergency alerts.
• Notifies appropriate personnel in emergency situations.
• Follows protocol relating to physician paging.
• Monitors emergency alarms. Ensures that fire alarm, cardiac arrest, burglar alarms, and defense disaster alarms are monitored.
• Defines appropriate alarm status and follows procedure.
• Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.
• Performs other job functions as assigned or requested.

Requirements

• Education/Formal Training: High School Diploma or Equivalent (Required)
• Work Experience: Call center 1–3 years (Required)

Knowledge, Skills and Abilities

• Knowledge of PBX operations, procedures and equipment.
• Ability to communicate verbally with Associates, management and physicians.
• Ability to understand moderately complex written materials, such as technical manuals.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own workflow.
• Ability to type 25–30 wpm on computer.

Supervision Provided

There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• Physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• Light work: exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• Close visual acuity required for preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Work conditions: not substantially exposed to adverse environmental conditions; job functions typically performed under conditions such as those found in general office or administrative work.

Culture & Location

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.