PBX Operator
Harlingen Medical Center · Harlingen, TX · 1 mo ago
AdministrativePart-time
About the role
Location: Harlingen Medical Center - Harlingen, TX
Employment Type: Part-time
Hours: 12 hour shifts
Shifts Available: Variable (Days, Mids, Nights, Overnight)
Responsibilities
- Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
- Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
- Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
- Support communication during hospital emergencies or critical events by coordinating calls and information flow
- Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information
Qualifications
- High School Diploma or Equivalent required (effective 4/1/14 for all new hires)
- Previous PBX experience preferred
- Previous experience in office or receptionist
- Effective written, verbal communication, and interpersonal skills
- Ability to multi-task, prioritize needs to meet required timelines
- Analytical and problem-solving skills
- Customer Services experience preferred
Benefits
- Health, dental, and vision insurance options
- Paid vacation, sick time and holidays
- Bereavement leave, FMLA and other leave options
- Employer 401K options
- Tuition reimbursement options
- Life, disability, and other insurance options
- Many other amazing benefits
- Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/