PBX Operator

About the role

Traveled, compelling, authentic. Emeline offers innovative dining, cozy gathering places, curated retail, classic event space and gracious guest rooms - marked by layers of experience, thoughtful surprises and an unmistakable sense of place. In search of a friendly phone voice! A PBX Operator promptly and efficiently answers incoming calls on the hotel switchboard regarding reservations, hotel information, or guest concerns while maintaining a courteous and professional demeanor. This person takes great satisfaction in making guests happy and communicates clearly and accurately with other departments to ensure that guest requests or problems are resolved.

Responsibilities

• Operate the hotel’s communication systems in an efficient, courteous and professional manner
• Follow up and follow through in resolving guests concerns and/or requests courteously and accurately
• Respond to inquiries regarding reservations, hotel information and guest concerns
• Answer all incoming calls promptly in the prescribed manner

Skills

• Attentive and approachable personality
• Ability to handle multiple tasks simultaneously

Benefits

• Accommodating PTO/PTO exchange
• Medical/dental/vision benefits
• Maternity/paternity leave
• Pet insurance
• Company-matched dependent care & 401k
• Student loan repayment program
• Wide range of additional ancillary benefits