PBX Operator

About the role

The role involves transporting guests virtually anywhere they like to go any time. Responsibilities include handling incoming calls promptly, courteously, and efficiently, following up to ensure satisfactory service, and assisting with various guest requests.

Responsibilities

• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
• Accept and record wake-up call requests and deliver them to the appropriate department.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Follow up with guests regarding satisfaction with guest-related issues.
• Aid other team members to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and act on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Handle sensitive issues with team members and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other team members and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
• Maintain awareness of safety procedures and have numbers to the Police, Fire, and Telephone Repair departments.

Requirements

• Ability to clearly and pleasantly communicate in English, both orally and in writing, using proper spelling and grammar, with guests, co-workers, and management to their understanding, both in person and by telephone.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to interact in a polite, professional, and engaging manner upon encountering resort guests, whether on the grounds of the resort, while working a resort function, upon entering or leaving from work, or at any other time.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Ability to be a clear thinker and remain calm in emergency situations.

Qualifications

Must have a valid driver's license and reliable transportation. Must be able to lift up to 20 pounds and stand/walk for extended periods of time. Must have a strong customer service background and excellent communication skills.

Skills

• Excellent communication skills, both oral and written.
• Customer service experience.
• Ability to handle multiple tasks simultaneously.
• Attention to detail.
• Flexibility to work varying schedules.

Benefits

Commodore Perry Estate, Auberge Collection offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule that may include evenings, weekends, and holidays.

Equal Opportunity Employer

4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. We provide equal employment opportunities to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.