PBM Implementation Coordinator

Essential Duties and Responsibilities

• Experienced pharmacy professional with knowledge of pharmacy operational processes and procedures to facilitate successful implementation of Healthdyne’s services
• Oversees existing client changes and works collaboratively with Client Services to implement and monitor said changes
• Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives
• Oversees implementations including accuracy of information to both the plan sponsor and to members
• Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Clinical, and other departments as needed
• Contributes to the development of implementation SOPs, internal quality assurance and efficiency to create an incredible service experience
• Produces objective reporting regarding critical path items, opportunities, and overall customer standing
• Applies communication principles and appropriate positioning of information to deliver to various client types
• Conducts post-implementation analysis to identify areas for improvement, new process development to mitigate risks for future implementations

Education and Experience

• This position requires a college four-year degree or a minimum of two years' experience in customer or client services or project management
• Pharmacy experience
• Requires ongoing learning in the pharmacy industry and continuous product knowledge development in the areas of pharmacy