Payroll Support Hero

This is a Utah-based hybrid position, requiring some regular in-office days each week. Employment is contingent on passing both a background and credit check.

About Us

At BambooHR, we're building a people intelligence platform that transforms HR and sets people free to do great work. We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth—both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing.

We believe AI is a powerful partner in our mission to set people free to do great work. We're leaning into intelligent tools to streamline workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Responsibilities

• Provide exceptional email and phone support for customers that love our software.
• Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (training provided).
• Research solutions to challenging problems our clients face.
• Help clients integrate and utilize the software in the best way possible.
• Do your best, focused work, Monday through Friday (no weekends).
• Engage in extensive client interactions, providing expert guidance on payroll processing, ensuring compliance with tax liabilities, and setting up benefit deductions.
• Troubleshoot software issues to deliver seamless support to clients.
• Serve as the primary point of contact for resolving complex payroll inquiries.

Requirements

• Enjoy engaging in phone conversations for up to 6 hours a day.
• Demonstrate a passion for customer care and the ability to ensure high levels of client satisfaction.
• Show a desire to learn payroll; prior experience is welcome but not required.
• Communicate clearly and concisely in both written and verbal forms.
• Exhibit impeccable attention to detail.
• Be tech-savvy and able to learn various software applications quickly.
• Ability to multi-task throughout your day.
• Type at a speed of 60+ words per minute.
• Available for in-office training during your training/ramping period (approximately 2 weeks, dependent on performance).

Benefits

• Comprehensive health, life, and disability insurance.
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off.
• 401k plans with up to 6% company match.
• $2000 Paid-Paid Vacation bonus.
• EAP through Headspace.