Payroll Specialist I

About the role

The Payroll Specialist I role is part of the Payroll Shared Services team at Indiana University Health. This team supports payroll operations for IU Health team members across the organization. The role serves as the first point of contact for inbound payroll calls, resolving inquiries on the first call.

Responsibilities

• Serving as the first point of contact for inbound payroll calls across the organization (50 to 130 calls per day depending on pay cycle)
• Resolving payroll inquiries on the first call by pulling up timecards and payslips in real time
• Creating and managing cases and tickets in the shared services system for issues requiring deeper research and follow-up
• Reviewing, analyzing, and auditing employee hours worked to ensure accurate payment in compliance with IU Health pay practices, policies, and the Fair Labor Standards Act
• Navigating multiple systems simultaneously including Oracle, UKG, Microsoft Teams, and Sharewell/ServiceNow

Requirements

• A high school diploma or GED
• Associate's degree or equivalent years of experience preferred
• Basic payroll experience preferred
• Experience in Microsoft programs (Word, Excel)
• Help Desk Institute (HDI) certification required to have or obtain within 6 months of hire

Qualifications

• Phone presence: Comfortable, warm, and professional on the phone
• Service oriented: Genuine desire to solve problems, first call resolution goal
• Curious and engaged: Ask "why" and use downtime to review cases and deepen understanding
• Tech savvy: Toggle between multiple systems and screens without losing focus
• Detail oriented: Payroll accuracy matters, catches discrepancies, follows through on audits
• Team player: Supports a tight-knit team culture, contributes to welcoming new hires
• Self directed: Works independently in a remote environment, manages responsibilities without needing supervision
• Growth minded: Sees this role as foundational for a payroll career, motivated to grow skills and one-call resolution rate over time

Benefits

Indiana University Health is an equal opportunity employer. We are committed to a fair hiring process and equal opportunity for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.