Payroll Specialist

Responsibilities

• Respond to employee and manager payroll questions via phone, email, and ticketing systems.
• Research and resolve issues related to pay, taxes, deductions, direct deposit, and timekeeping.
• Track and manage cases through Salesforce and ensure timely resolution.
• Partner with HR and other departments to address payroll concerns.
• Support payroll processing and maintain accurate employee records.
• Ensure compliance with payroll policies and applicable regulations.

Qualifications

• 2+ years of payroll experience.
• Experience with ADP payroll systems required.
• Experience using Salesforce for case management or employee support required.
• Strong understanding of payroll processes, taxes, and wage and hour practices.
• Excellent customer service, communication, and problem-solving skills.
• Able to manage multiple priorities while maintaining accuracy and confidentiality.
• Multi-state payroll experience preferred.