Payroll Pay and Settlement Coordinator

About the role

Performs a variety of driver pay and settlement activities, including processing, preparing, and auditing inputs into the system to ensure drivers are paid accurately and timely. Provides support to Ruan drivers with questions about weekly payroll.

Responsibilities

• Process and prepare driver payroll and final settlements on a daily and weekly basis with a high level of accuracy.
• Audit driver settlements for multiple operations using various pay packages.
• Work with operations to correct and reprocess any errors that are found, assigning them to the appropriate team member.
• Provide customer service support for drivers with pay issues, acting as the point of contact for the driver, operations, and payroll teams.
• Correct any issues to ensure pay and billing are updated accurately.
• Answer incoming payroll phone calls or emails from drivers and/or operations regarding pay questions or settlement issues on a case-by-case basis.
• Work with both external and internal customers to research and analyze driver pay audits and discrepancies.
• Research and correct errors or missing pay information for drivers, following up when necessary.
• Identify opportunities for improvement in the payroll process and the overall driver pay experience.
• Create and maintain standard operating procedures (SOP) regarding pay structure and pay codes in the system.
• Perform other job-related duties and special projects as required.