Payroll Partner

About the role

Reporting to the Payroll and Benefits Manager within our US Human Resources Shared Services team, the Payroll Partner plays a pivotal role in advancing our payroll operations by overseeing day-to-day payroll activities for both the United States and Canada. This position ensures that all employees are paid accurately and on time, while maintaining full compliance with payroll related regulations.

Responsibilities

• Oversee and manage all recurring payroll activities for the US and Canada, ensuring seamless execution across multiple payroll companies and configurations.
• Ensure timely and accurate payroll processing for approximately 2,000 employees, maintaining precision and consistency across diverse pay groups and systems.
• Verify and reconcile payroll data, including timekeeping records, tax withholdings, and benefit deductions, ensuring accuracy and completeness prior to each payroll cycle.
• Prepare, review, and submit all required payroll reports and filings, including tax submissions, audits, and year-end reporting, ensuring full compliance and transparency.
• Address and resolve payroll related inquiries and escalations from employees and management, delivering timely, accurate, and customer-focused support.
• Collaborate closely with HR, Benefits, and Finance teams to ensure seamless integration of payroll data and alignment across interconnected processes.
• Ensure accurate accounting and reporting of payroll/GL file feeds, partnering with Finance to maintain data integrity and reconciliation.
• Identify and implement process improvements, leveraging technology and best practices to enhance payroll efficiency, accuracy, and scalability.
• Stay current with evolving payroll laws, regulations, and industry standards to ensure ongoing compliance and operational readiness.
• Develop and maintain comprehensive process documentation, supporting knowledge transfer, cross-training, and operational continuity.
• Serve as the subject matter expert for ADP Workforce Now, with deep expertise in Payroll and Time & Attendance modules to optimize system performance.
• Leverage ADP and other software solutions to streamline workflows, reduce processing time, and enhance overall payroll effectiveness.
• Contribute to the strategic direction of the Payroll function, building on existing strengths and driving continuous improvement initiatives.
• Utilize reporting and analytics to identify trends, diagnose issues, and recommend enhancements to payroll processes and controls.
• Respond to inquiries from tax authorities and government agencies, ensuring accurate documentation and timely resolution.

Requirements

• Minimum of 5 years of experience in payroll processing and management.
• Strong proficiency in/knowledge of: Payroll software, preferably ADP Workforce Now; Microsoft Office Suite; Payroll laws and regulations (USA and Canada).
• Preference for: FCP or CPP certification; Experience working in Payroll and Time & Attendance modules in ADP Workforce Now; Experience working with ServiceNow or other similar ticketing system.

Qualifications

• Bachelor’s degree in Accounting, Finance, Human Resources, or equivalent work experience in a related field.

Skills

• Detail-oriented.
• Highly analytical.
• Deeply knowledgeable in payroll processes, systems, and compliance requirements.

Benefits

• Competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more.

Pay

The base salary for this role is typically $65,000 – $85,000.

Schedule

Based in Richmond, VA or Houston, TX.