Payroll Business Partner I

About the Role

As a Payroll Business Partner I servicing ADP's Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions to us, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You will be the primary client liaison for all employer-level concerns and provide first-level support predominantly over the phone for several complex functional areas. It's critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws, requiring close monitoring, evaluation, and at times, prevention or redirection of client actions.

This role acts as a trusted payroll advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client's business. You will troubleshoot client and product challenges, educate clients, develop partnerships with stakeholders, and demonstrate the depth, breadth, and level of care that creates value in the ADP client relationship.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You excel in building rapport, establishing trust, and communicating clearly and professionally over the phone and in writing. Your client satisfaction scores reflect your success in these areas.

Responsibilities

• Act as a trusted advisor and problem solver, using your expertise to help clients resolve time-sensitive payroll and compliance issues by identifying solutions and positive outcomes.
• Build and maintain strong client relationships via phone, email, and chat, exceeding client expectations in every interaction while upholding ADP’s core value of "Integrity is Everything."
• Educate clients on ADP’s products and services, providing recommendations to leadership on best practices and solutions training based on client feedback.
• Organize and manage a high volume of inbound calls, adhering to a structured daily schedule. Note that phone time may increase during peak seasons, such as year-end.
• Maintain open communication with peers and internal partners, providing assistance to other associates as needed.

Requirements

• 0-1 year of client and/or service experience.
• Ability to work overtime hours during peak seasons.

A college degree is not required if you have the skills to do the job. Other acceptable experiences include:

• Relevant experience as noted above, or
• Military experience (ADP values the discipline, commitment, and problem-solving abilities veterans bring).

Preferred Qualifications

• Certifications such as Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging, creating a safe space for diverse perspectives.
• Join Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities for progression.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Best-in-class benefits starting on Day 1, supporting your physical and mental well-being.
• Company-paid time off for volunteering for causes you care about, as ADP is committed to giving back to communities.