Payroll Business Partner 1

About the role

ADP is hiring a Payroll Business Partner I servicing ADP's Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions. You will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You carry the weight of ADP's service reputation and client satisfaction in your hands. Every day, you'll be the primary client liaison for all employer-level concerns and will provide first-level support predominately over the phone for several complex functional areas. It's critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws. As a result, Payroll Business Partners must closely monitor, evaluate and, at times, prevent or redirect client actions. The level of complexity, attention to detail, and knowledge required far exceed that of non-PEO environments. Our top-ranked training will help to set you up for success!

This role is responsible for acting as a trusted payroll advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client's business and create client retention and growth. This role troubleshoots client and product challenges, educates clients, develops partnerships with stakeholders and creates the environment to demonstrate the depth, breadth and level of care that creates value in the ADP client relationship.

Responsibilities

• Be a trusted advisor and problem solver. Use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions and resolve issues. Take the initiative to seek answers, solutions, and positive outcomes.
• Build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. Hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." Provide assistance to other associates and maintain an open channel of communication with peers and internal partners.
• Educate and provide recommendations. Leverage your ADP product and services knowledge to help clients understand our products' value. Take client input and turn it into recommendations for your leaders on best practices and solutions training.
• Organize yourself to deal with a high volume of inbound calls. Adhere to a daily schedule. Daily phone time may increase during peak seasons, like at the close of the year.

Qualifications

• 0-1 year of client and/or service experience.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required. Other acceptable experiences include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Preferred Qualifications

• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).

Benefits

• Best-in-class benefits start on Day 1.
• Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Pay

• USD $18.56 - USD $34.66 / Hour*