Payroll Manager, Americas

About the role

This role is ideal for someone who enjoys untangling complexity, creating scalable processes, and bringing order to fast-moving, ambiguous environments. You will play a critical role in shaping and improving how payroll operates, not just executing it.

Responsibilities

• Lead end-to-end payroll processing with a focus on accuracy, timeliness, and accountability
• Act as the primary point of contact for employees, managers, HR, and Finance, building strong and trusted relationships
• Proactively manage inquiries, follow through on issues, and ensure resolution with a high level of responsiveness
• Communicate payroll status, risks, and outcomes clearly and consistently
• Identify gaps, inefficiencies, and failure points in payroll workflows and implement scalable solutions
• Create structure in ambiguous or evolving processes, ensuring consistency and repeatability
• Establish and maintain clear documentation, controls, and audit-ready procedures
• Continuously improve service delivery and the overall payroll experience
• Lead the transition multiple ADP platforms into one unifying system, ensuring a smooth and controlled implementation
• Own the integration of SAP and ADP Time and Attendance into payroll, validating data accuracy and resolving discrepancies
• Manage and troubleshoot system issues, including data flow interruptions and integration errors
• Optimize ADP functionality, including employee self-service, to reduce manual effort and improve user adoption
• Train employees and managers on ADP tools, proactively identifying new users and ensuring effective onboarding
• Troubleshoot payroll issues as they arise, addressing root causes rather than symptoms
• Navigate complex and ambiguous situations with sound judgment and a solutions-oriented mindset
• Balance independence with knowing when to escalate or seek input
• Anticipate downstream impacts and future needs when resolving issues
• Develop and deliver standard and custom reports using ADP to ensure data accuracy and support business decisions
• Analyze payroll data including salary, overtime, headcount, and 401k reporting
• Ensure data integrity across systems and proactively identify discrepancies
• Coordinate workflows across Payroll, HR, and Accounting to ensure alignment and efficiency
• Support a seamless connection between systems, teams, and processes

Requirements

Deep experience with ADP, including Workforce now and Comprehensive, and a track record of integrating multiple entities into a single payroll environment are essential.

Qualifications

• 5+ years of payroll experience in complex, multi-state environments
• Proven experience integrating multiple entities into a unified payroll structure
• Hands-on experience leading payroll system implementations and integrations, including ADP Comprehensive Payroll
• Deep experience with ADP platforms and employee self-service tools
• Strong ability to build and improve processes in environments with ambiguity or change
• Experience troubleshooting system and data issues across HRIS, payroll, and time systems
• Advanced Excel and reporting skills
• Strong communication skills with the ability to train and support non-expert users
• High attention to detail paired with strong ownership and accountability
• CPP certification preferred

Pay & Schedule

Salary range: $100K– $130K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)