Payroll Assistant II → Payroll Assistant

Role: The Payroll Support Specialist is the first point of contact for payroll-related inquiries, providing excellent customer service to associates, managers, HR, and external parties. Responsibilities: Resolve Tier 1 payroll questions regarding pay, deductions, taxes, and timekeeping; complete employment and income verifications; research legal and documentation requests; document case activities; escalate complex issues; review, categorize, and route cases; support legal requests and maintain payroll documentation; contribute to knowledge management and process improvements. Qualifications & Skills: An associate degree in Business, HR, Accounting, or related fields preferred; 1-3 years of customer service or payroll support experience; familiarity with case management and payroll systems; ability to handle confidential information; strong communication skills; team-oriented with problem-solving abilities. Key Duties: Provide timely and accurate payroll support, manage case intake and triage, support legal and verification requests, and contribute to continuous process improvements. Additional:** Opportunities for career growth, competitive benefits, and various employee programs. Honda is an equal opportunity employer.