Payroll Assistant II → Payroll Assistant

Role Overview: The Payroll Support Specialist serves as the primary contact for payroll inquiries, providing exceptional customer service to associates, managers, HR, and external parties. Key Responsibilities Address Tier 1 payroll questions related to pay, deductions, taxes, timekeeping, and payroll processes, ensuring accurate and professional communication.Document case activities, research outcomes, and escalate complex issues to specialized payroll teams.Review, categorize, prioritize, and route payroll cases to appropriate departments, supporting timely resolution and adherence to service levels.Handle employment and income verification requests, legal inquiries, subpoenas, garnishments, and maintain confidential payroll documentation.Support knowledge management by creating and updating FAQs and standard procedures, and participate in ongoing training and process improvements. Qualifications & Skills: An associate degree in business, HR, accounting, or related field is preferred, with 1-3 years of customer service, payroll support, or HR experience. Experience with case management or payroll systems and handling confidential information is advantageous. Key Attributes: Strong communication skills, attention to detail, problem-solving abilities, and a customer-focused approach are essential for success in this role.