Payout Clerk

Description Job Overview: The iGaming Payout Clerk will ensure a consistent and proactive level of service is provided to all online, real money gaming guests. The iGaming Payout Clerk will report to the iGaming Fraud Resolution Supervisor. The iGaming Payout Clerk will continuously monitor the real money iGaming platform to ensure that all payout requests are processed in a timely manner. The iGaming Payout Clerk will become the subject matter expert on iGaming player withdrawals. The iGaming Payout Clerk will work directly with iGaming fraud resolution and Community Managers to provide excellent guest service to our iGaming guests. Purpose Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties And Responsibilities Acts as the key trust and relationship builder in the virtual community and actively manages the Trust Relationship CycleContacts customers when payments must be processed differently than the method requested.Determines and employs an appropriate communication tactic in both verbal and written communicationsServes as and manages the key point of contact for inbound requestsEnsures adherence to corporate-wide and team specific policies and procedures created to unify the payout process on Wind Creek Hospitality’s iGaming platformAttends training, coaching, and feedback sessions as requiredMonitors and analyzes deposits received by the iGaming platformIdentifies, reviews, and analyzes suspicious iGaming activityBlocks and unblocks guest accounts in accordance with guidelines and proceduresProvides internal and external consultation on guest account statusEscalates cases to the iGaming Fraud Supervisor when necessary for follow-upOther jobs and duties as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying) High School Diploma or GED or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment- requiredMust be 21(twenty-one) years of age or older- requiredProficiency with Microsoft Office products; Outlook and Word (a skills test will be administered and must pass with a 70% pass rate)- requiredDemonstrated ability to articulate thoughts both verbally and in writing using proper grammar and sentence structure; a typing test will be administered with a 25 WPM pass rate- requiredThe candidate should be able to show analytical capabilities from prior experiences or keen interest to move into this area.Be self-driven and have the ability to multitask.Must possess organizational skillsMust be able to prioritize tasks and exercise time-management.Must be reliable, and demonstrate a high level of integrity and work ethic.Must be detail oriented and have the ability to think strategically. Willing to work odd and irregular hours including nights, weekends, and holidaysWilling to travel and participate in training as recommended or required.Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required.Must have (or have the ability to obtain and maintain) appropriate licensing in all gaming jurisdictions necessary to perform the responsibilities of this positionMust have willingness and ability to work in a smoke/secondary smoke environment NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.