Payor Process & Documentation Specialist

Responsibilities

• Write and maintain clear, standardized documentation of payor requirements, submission processes, and authorization workflows
• Build and refine checklists for prior authorization and benefit verification submissions across payors, ensuring consistent format and terminology
• Annotate and tag source materials (payor policies, portal captures, requirement documents) with structured, consistent labels for internal reference and systems use
• Edit and standardize documentation drafted by others so all materials follow a consistent style, structure, and level of detail
• Keep documentation current as payor policies change, with clear version tracking
• Proofread and quality-check all documentation for accuracy, consistency, and clarity before it goes live

Requirements

• Foundational knowledge of revenue cycle management (RCM), with specific familiarity with prior authorization processes
• Strong technical writing skills; demonstrated ability to produce clear, structured, standardized documentation (writing samples or a portfolio a plus)
• A track record of accurate, low-error output, where any errors tend to occur in non-foundational details rather than core facts
• Experience creating checklists, SOPs, style guides, or other standardized reference materials
• Comfort annotating or tagging structured content for documentation or data systems
• Solid research skills and comfort navigating payor portals, websites, and policy documentation
• Exceptional attention to detail
• Ability to work independently and bring structure to ambiguous or undocumented processes
• Strong written communication skills and comfort incorporating feedback

About Silna Healthcare

Silna Healthcare is obsessed with optimizing a broken system. We're making sure it never breaks. We work across behavioral health, physical health, ambulatory care, and post-acute care, where administrative failure doesn't just cost money; it can delay or deny patient access entirely.

We're backed by Accel and Bain Capital Ventures, and we're building fast. This role is perfect for someone who loves building systems from scratch, thrives in fast-paced environments, and wants to be instrumental in transforming how healthcare providers interact with insurance.

If you're ready to join a mission-driven company that's revolutionizing healthcare administration through operational excellence, we want to talk to you.