Payments Performance Strategist, Card Authorization

About the role

The Global Payments Performance Team identifies payment optimization opportunities for Stripe's merchants. The team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long-term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self-serve offerings.

Requirements

• 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Expertise is diagnosing root cause of card authorization rate underperformance, and suggesting actionable steps to address root cause issues identified.
• Deep understanding of how to improve merchant, card authorization rates (e.g., ISO message optimization, retry logic, issuer level analysis etc.).
• Ability to partner with merchants to structure and deliver a/b tests that compare card authorization rate performance across PSPs.
• Experience helping merchants onboard to a new PSP such that their authorization rate performance is optimal from day one.
• Experience with SQL, dashboard building, modeling, or reporting.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• Experience presenting to senior business leaders.
• Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well.
• An understanding of how to reduce merchant level interchange and scheme fees.

Qualifications

• Experience with SQL, dashboard building, modeling, or reporting.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• Experience presenting to senior business leaders.
• Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well.
• An understanding of how to reduce merchant level interchange and scheme fees.

Skills

• SQL
• Dashboard building
• Modeling
• Reporting
• Understanding of card network rules and regulations
• Understanding of local payment methods
• Experience presenting to senior business leaders
• Ability to advise on fraud management
• Ability to advise on reducing merchant level interchange and scheme fees

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Pay

• Annual US base salary range: $172,200 - $258,400
• OTE range for sales roles includes both the sales commissions/sales bonuses target and annual base salary.

Schedule

• Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
• A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office.