Payments Performance Strategist, Card Authorization

Overview

The Global Payments Performance Team identifies payment optimization opportunities for Stripe's merchants. The team serves a critical role both in demonstrating thought leadership on challenging payment topics and partnering with high-potential merchants to set them up for long-term success.

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings.

Requirements

• 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Expertise in diagnosing root cause of card authorization rate underperformance, and suggesting actionable steps to address root cause issues identified.
• Deep understanding of how to improve merchant, card authorization rates (e.g., ISO message optimization, retry logic, issuer level analysis).
• Ability to partner with merchants to structure and deliver A/B tests that compare card authorization rate performance across Payment Service Providers (PSPs).
• Experience helping merchants onboard to a new PSP such that their authorization rate performance is optimal from day one.
• Experience with SQL, dashboard building, modeling, or reporting.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• Experience presenting to senior business leaders.
• Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well.
• An understanding of how to reduce merchant level interchange and scheme fees.

Qualifications

• Experience with SQL, dashboard building, modeling, or reporting.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• Experience presenting to senior business leaders.
• Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well.
• An understanding of how to reduce merchant level interchange and scheme fees.

Skills

• SQL
• Dashboard building
• Modeling
• Reporting
• Understanding of card network rules and regulations
• Understanding of local payment methods
• Understanding of PSD2/PSD3
• Presentation skills
• Fraud management
• Interchange and scheme fee reduction

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Pay

The annual US base salary range for this role is $172,200 - $258,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.

Schedule

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).