Payments Performance Strategist, Card Authorization

Overview

The Global Payments Performance Team identifies payment optimization opportunities for Stripe's merchants. The team serves a critical role both in demonstrating thought leadership on challenging payment topics and partnering with high-potential merchants to set them up for long-term success.

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings.

Requirements

• 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Expertise in diagnosing root cause of card authorization rate underperformance, and suggesting actionable steps to address root cause issues identified.
• Deep understanding of how to improve merchant, card authorization rates (e.g., ISO message optimization, retry logic, issuer level analysis).
• Ability to partner with merchants to structure and deliver A/B tests that compare card authorization rate performance across Payment Service Providers (PSPs).
• Experience helping merchants onboard to a new PSP such that their authorization rate performance is optimal from day one.
• Experience with SQL, dashboard building, modeling, or reporting.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• Experience presenting to senior business leaders.
• Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well.
• An understanding of how to reduce merchant level interchange and scheme fees.

Qualifications

• Experience with the Stripe platform is a plus.
• Experience with data analysis and optimization tools is a plus.
• Experience with remote work is a plus.

Benefits

• Award-winning employee benefits including medical, dental, vision, 401(k), wellness stipends, and more.
• Equity, company bonus or sales commissions/bonuses.
• Flexible work arrangements, including the option to work remotely.

Pay & Schedule

• The annual US base salary range for this role is $172,200 - $258,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
• Office-assigned Stripes spend at least 50% of the time in their local office or with users. Remote locations are defined as being 35 miles (56 kilometers) or more from one of our offices.