Payments Operations Consultant (contract)

Responsibilities

• Lead and support defect identification, tracking, prioritization, and resolution for Wires Payments systems
• Manage defect efforts across a large ecosystem (bank-wide payment operations)
• Develop and maintain burndown charts and performance metrics to track defect progress and resolution timelines
• Create and deliver executive-level reporting, including written summaries and leadership presentations
• Present defect status, trends, and risk updates to executives in both meetings and written materials
• Facilitate daily review meetings with multiple internal stakeholders to drive alignment and resolution
• Capture and distribute meeting notes, action items, and key takeaways
• Ensure compliance with control policies, processes, and procedures
• Partner cross-functionally to improve operational efficiency and resolve issues quickly

Qualifications

• Experience working with wire payments, including MX formatted messages
• Proficiency with Agile tools such as JIRA and/or Octane (ALM Octane)
• Strong communication and presentation skills, with the ability to interact confidently with all levels of management, including executives
• Proven ability to create executive reporting and data visualizations (e.g., burndown charts)
• Exceptional attention to detail and accuracy
• Demonstrated ability to be highly self-motivated and work independently
• Experience with Wires Payments systems, including SWIFT, FED, and CHIPSK
• Knowledge of Money Transfer Systems
• Strong prioritization and organizational skills
• Ability to manage multiple defect streams and shift priorities quickly in a dynamic environment