Lead Payments Operations Consultant (contract)

About the role

Lead Payments Operations Consultant position located at 1525 W WT Harris Blvd, Charlotte, NC. This is a 12‑month W‑2 contract role.

Summary: We are seeking a Lead Payments Operations Consultant to drive strategic initiatives, implementation efforts, and business transformation activities supporting payment operations and enterprise programs. This role serves as a key partner to business leaders and stakeholders, helping translate strategic objectives into executable plans while ensuring successful implementation and operational readiness. The ideal candidate will bring extensive experience in business execution, strategic planning, and wire payment operations, combined with exceptional attention to detail and the ability to communicate effectively with executive leadership. This position is well‑suited for a highly motivated professional who thrives in a fast‑paced environment and enjoys leading initiatives that improve business processes and operational effectiveness.

Responsibilities

• Lead the execution and implementation of strategic business initiatives within the payments organization.
• Partner with business leaders to evaluate operational processes, identify improvement opportunities, and drive execution plans.
• Develop executive-level presentations, business cases, project updates, and status reporting materials.
• Coordinate cross-functional implementation activities and ensure alignment across stakeholders.
• Support wire payment-related initiatives, process enhancements, and operational risk mitigation efforts.
• Utilize JIRA, Octane, and other project management tools to manage deliverables, requirements, and project tracking.
• Review, edit, and maintain business documentation with a high degree of accuracy and attention to detail.
• Monitor project milestones, identify risks, and escalate issues appropriately.
• Influence business partners and project teams to achieve strategic objectives and implementation deadlines.
• Support change management and operational readiness activities associated with new initiatives.

Qualifications

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• 5+ years of experience in Business Execution, Strategic Planning, Business Implementation, Program Management, or related functions.
• Prior experience in Wire Payments, Payments Operations, Treasury Operations, or Banking Operations.
• Demonstrated ability to lead complex initiatives and implementation efforts.
• Strong executive presentation, communication, and stakeholder management skills.
• Advanced attention to detail and organizational capabilities.
• Strong PDF editing, document management, and document review skills.
• Experience using JIRA and/or Octane for project execution and workflow management.
• Highly self-motivated with the ability to work independently and manage competing priorities.
• Proficiency with Microsoft PowerPoint, Excel, Word, and related business tools.
• Experience supporting large-scale banking or financial services initiatives.
• Knowledge of payment operations, process controls, and operational risk management.
• Experience working directly with senior leadership and executive stakeholders.
• Lean, Six Sigma, Agile, or project management experience. (preferred)

Benefits

• Health Insurance
• Life insurance
• 401K
• Voluntary Benefits

Schedule

3 days in office/2 days remote